Free Shipping on orders over $50 is available to all provinces and territories, including PO boxes throughout Canada.
Orders are shipped from our warehouse in Toronto, Ontario with Canada Post Expedited Parcel.
Shipping times can vary depending on the destination of the package. Typically, orders will arrive within 1-4 business days.
Please refer to the chart below for an estimation of when orders will be processed and shipped. Ship dates can change depending on the amount of orders we receive on a given day.
|Order Date||Time of Order (in EST)||Ship Date|
|Monday - Thursday||Before 1:00 p.m.||Order processed and shipped from our warehouse on the same day|
|Monday - Thursday||After 1:00 p.m.||Order processed and shipped from our warehouse the next day|
|Friday||Before 3:00 p.m.||Order processed and shipped from our warehouse the same day|
|Friday||After 3:00 p.m.||Order processed and shipped from our warehouse the following Monday|
|Saturday and Sunday||N/A||All orders will be processed and prepared to be shipped for the following Monday|
Once an order is placed with us, we will process your order for shipment and email the tracking number to you.
To view the delivery status of your package, please enter your tracking number(s) on the Canada Post Tracking Tool here
For orders with two or more items, separate tracking numbers will be assigned to each item.
If an order is re-routed and returned back to our showroom as a result of an incorrect input of address on the part of the customer, the customer is responsible for any return costs incurred.
If a product is defective or missing any parts once received, please let us know as soon as possible and we will try our best to resolve the issue. For more information, please see our Returns and Exchange page
For more information, please give us a call at: (905) 883 9900, or send us an email at email@example.com.
Thank you for your interest in Firefly Kids Lighting.