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Returns and Exchange

Your satisfaction is our top priority. If you are not completely satisfied with your purchase you may return it within 30 days of receipt. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We cannot accept returns that have been assembled, modified or installed.

To complete your return, we require a receipt or proof of purchase. Send your request in writing to service@fireflykidslighting.com .

REFUNDS

Once your return is received and inspected, and given that it meets the requirements, we will issue a refund within 48 hours.

EXCHANGES

We only replace items if they are defective or damaged. Exchanges or replacements can be made for defective parts within 30 days of receipt. 

Additionally, electrical components of our light fixtures are covered up to 1 year. 

If you would like to send a request for exchange, please email us at: service@fireflykidslighting.com.

RETURN SHIPPING

To return your product, sent us an email to service@fireflykidslighting.com and you should mail your product to: 563 Edward Avenue, Unit 15, Richmond Hill, Ontario CANADA L4C9W7

You are responsible for paying the return shipping fees. Shipping costs are non-refundable. The original cost of shipping the product to you will also be deducted from the refund. 

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